1. Cooling-off period

For ready-made products from our stock, you have a 14-day cooling-off period from the day after you receive the product. You do not need to provide a reason for this.

Do you wish to use your cooling-off period? Please let us know within this timeframe, for example via email at klantenservice@laagoplaag.nl. You then have another 14 days to return the product.

You may unpack and examine the product as you would in a store. If you use it more than is necessary to assess it, we may deduct any decrease in value from your refund.

2. Print-on-demand and custom work

For products made to order, you provide your wishes and preferences through our website via the contact form. Our customer service team will discuss these wishes with you and provide a personal quote based on them.

Following your approval and signing of the quote, the product will be manufactured according to the agreed specifications. For products that are specially made according to your specifications or are clearly personalized, the legal exception to the right of withdrawal applies.

Therefore, you cannot cancel, exchange, or return such a product due to a change of mind or a change of choice. Before you sign the quote, we will clearly inform you when this exception applies.

Is a custom-made or personalized product defective or incorrectly delivered? Then your statutory rights naturally continue to apply (see below).

3. Defective or incorrectly delivered

Is your product defective, damaged, or incorrectly delivered? Please contact us as soon as possible via klantenservice@laagoplaag.nl and include your order number.

We will work together to find an appropriate solution, such as repair or replacement and, where legally applicable, a refund. In these cases, return shipping costs are on us.

4. How to return

1. Register your return via klantenservice@laagoplaag.nl and include your order number and which product(s) you are returning.
2. Pack the product as completely as possible, including any accessories. Use the original packaging if you still have it.
3. Send the package to: LOPL (Laag op Laag), Kanaalpark 52, 4554 ED Philippine, The Netherlands.

5. Return costs and refund

When using your cooling-off period, the costs of return shipping are for you, unless the product is defective or incorrectly delivered.

In the event of a full withdrawal, we will refund the purchase price and any standard shipping costs paid for the original order. If you did not pay shipping costs (for orders over € 50), there is nothing to refund in that regard. Extra costs for a more expensive delivery method will not be refunded.

We will refund you within 14 days after you have informed us that you are withdrawing from the agreement. We may withhold the refund until we have received the product back or until you can prove that you have returned it. The refund will be made using the same payment method you used for the original transaction.

Contact

LOPL (Laag op Laag) — klantenservice@laagoplaag.nl
Kanaalpark 52, 4554 ED Philippine, The Netherlands